hello

hello

since my phone (zenfone 3) got the upgrade to nougat, every other day LL crashes with an “unexpected error”.

i’ve just got a black screen. the home key doesn’t work anymore, i can access the frequent apps.

the only way to get the phone to work is to reboot it.

is anyone got an idea?

thank you

henri

ps: in the meantime i switched to nova , and it’s working . . .

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7 Commentsto hello

  1. Anonymous says:

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    Have you sent a report ?

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  2. Anonymous says:

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    no i don’t know how to send it. but since i can’t acces to LL after a crash, is the report still exist after a reboot?

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  3. Anonymous says:

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    Don’t you have a message when crashing ?

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  4. Anonymous says:

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    Try to backup your desktop, delete LL apps data and cache and create new desktop layout from scratch. If this will work then problem is in current config.

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  5. Anonymous says:

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    Sorry Bruno-Isa LAMOUR-ARNOULD​ I didn’t saw your message. No I don’t have any message when crashing, just a black screen.


    I’ve got an update of the firmware, maybe the problem will be solve. Hope and pray

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  6. Anonymous says:

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    Jaroslav is right. Clear LL data and see if ok

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  7. Anonymous says:

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    Ok thank you I’ll try at next crash

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